FAQ
General FAQ
  1. What is Blue-Cloner?

    Blue-Cloner is one-click Blu-ray copy/backup software to copy Blu-ray movies to BD-R/RE(s) or to the hard disk as a Blu-ray folder or an ISO file. With the brand-new interfaces, Blu-ray copy becomes much easier than before. It is an ideal backup tool to protect your original Blu-ray discs from being scratched or damaged, with no need to buy the same Blu-ray disc. Blue-Cloner enables you to make perfect 1:1 Blu-ray copy, movie complete copy, movie-only copy, split copy and customized copy. Multiple CPUs and the NVIDIA CUDA technology are supported to largely increase the copy speed. Besides, it can make various customized settings, such as the selection of the audio track and subtitle, the conversion of the HD audio, and many others. With the optimized reading speed and wizard interfaces, Blu-ray copy will be finished just after a cup of coffee.


  2. What can this Blu-ray copy software do?
    • The brand-new interfaces make the Blu-ray copy much easier than before.
    • Perfect 1:1 Blu-ray copy
    • Movie-only copy – copies the main movie only, omitting menus and unwanted special features.
    • Splits one Blu-ray movie to two blank BD-R/REs (25G).
    • Select your desired title(s), audio track(s) and subtitle(s) to copy under the customized copy mode.
    • Copies 3D Blu-ray movies.
    • Copies Blu-ray discs encrypted with the latest MKB version and bus protections, BD-Live and UOPs without any third party plug-in.
    • Supports both NTSC and PAL Blu-ray discs.
    • Compatible with most Blu-ray discs, such as BD-R, BD-RE, BD-R DL and BD-RE DL.
    • Copies Blu-ray discs to ISO files and burns ISO files from the hard disk to Blu-ray discs.
    • Largely increases the copy speed by multiple CPUs and the NVIDIA CUDA technology.
    • Converts the Blu-ray folder from the hard disk to an ISO file.
    • Converts an ISO file to a Blu-ray folder.
    • Converts the HD AC3, DTS audio to a normal format to save your valuable Blu-ray disc.
    • The optimized H.264 encoding format makes Blu-ray copy more than twice faster than before.
    • Select whether to keep menus when splitting a Blu-ray movie.
    • Plays back the copied Blu-ray movies on your standalone Blu-ray disc player, on Sony PS3 or on the PC with Blu-ray player software.
    • Adjusts the compression rate of the special features to save more space of your hard disk or BD-R/REs.
    • Compatible with Windows 8, 7, Vista and XP.
    • Shuts down the computer when the copy is finished.

  3. What copy modes can Blue-Cloner make?

    Blue-Cloner has five copy modes: Full 1:1 Blu-ray copy, movie-only copy, movie complete copy, split Blu-ray copy and customized copy.


  4. What's the video quality of the BD-R/RE(s) burnt by Blue-Cloner?

    The burnt BD-R/RE(s) has/have almost the same quality as the original Blu-ray movies.


  5. Are there any improvements in Blue-Cloner 4's user interface?

    Yes. The brand-new simple interfaces of Blue-Cloner 4 will bring you a visual shock and make the Blu-ray copy super easy.


  6. What kinds of Blu-ray discs does Blue-Cloner support?

    Blue-Cloner is compatible with most Blu-ray discs, such as BD-R, BD-RE, BD-R DL and BD-RE DL.


  7. What are the system requirements for Blue-Cloner?

    Blue-Cloner requires the system to be configured with the following equipments:
    Minimum configuration:

    • Pentium-IV 1.0 GHz
    • 512MB of RAM
    • 50GB free hard disk space (NTFS partition)
    • Windows XP
    • A Blu-ray disc drive

     

    Recommended configuration:

    • Intel Core2 1.86GHz or a faster processor
    • 2048MB of RAM
    • 50GB free hard disk space (NTFS partition)
    • A Blu-ray burner
    • Windows Vista, 7
    • A Blu-ray disc drive
    • An NVIDIA video card or an ATI video card

  8. When is the Live Chat available?

    You may chat with us between 18:00 and 02:00 PST, 19:00 and 03:00 MST, 20:00 and 04:00 CST, 21:00 and 05:00 EST.

Technical FAQ

  1. What is HST™?

    HST™ (H.264 Speedup Tech) is an innovative advanced technology developed by OpenCloner Inc. It can largely increase the copy speed of a Blu-ray movie.

    Now a normal length Blu-ray movie can be copied up to 500% faster. This speedup is realized through optimizing the GPU of the video card.


  2. Does Blue-Cloner support HST™?

    Yes. Beginning from Blue-Cloner 2, Blue-Cloner has supported the acceleration function of HST™. The transcoding speed of Blue-Cloner will be increased by about 5 times via the high speed operation of GPU, and the video quality will also be greatly improved. But if you want to open the acceleration function of HST™, you need to have a video card which supports HST™.


  3. How to know whether my system supports the acceleration function of HST™?

    After Blue-Cloner starts, it can automatically detect the system, and if your system supports the HST™ technology, you can select the "Enable decoding and encoding with HST™" option in the "Read" tab of the "Setup" window, as shown:

    Otherwise, if your system does not support HST™, you will see the following picture:

  4. How can I open the acceleration function of HST™ in Blue-Cloner?

    After installing Blue-Cloner (Version 2.00 and subsequent versions), it will automatically open the acceleration function without users' setting if the program detects that your system supports the acceleration function of HST™. If you need to close the function, please deselect the option "Enable decoding and encoding with HST™" in the "Read" tab of the "Setup" window.


  5. Does Blue-Cloner support for the decoding function of NVIDIA and ATI video cards?

    Yes. Blue-Cloner supports for the encoding and decoding functions of NVIDIA video cards, and supports for the decoding function of ATI video cards under the Windows 8/7/Vista operating systems.


  6. Why does Blue-Cloner prompt me to update the driver when I open the acceleration function of HST™?

    It is because Blue-Cloner finds out that your video card supports HST™, but a driver of NVIDIA or ATI has not been installed, so your video card cannot obtain the support of software. At this time, you need to use the official driver of NVIDIA or ATI, but cannot use the default driver of Microsoft. After you install the official driver of NVIDIA or ATI, functions in the aspects of games, movies, files, etc. can all be enhanced. It may be for another reason that your official driver version is too old and cannot support the acceleration function. So now, you need to download the latest driver from NVIDIA or ATI. Please refer to the following official websites to download: http://www.nvidia.com/Download/index.aspx?lang=en-us or http://support.amd.com/us/Pages/AMDSupportHub.aspx


  7. What's the meaning of "Full 1:1 Blu-ray copy"?

    Blue-Cloner can copy the whole Blu-ray disc onto another, including those menus and introductions. It can verify data after the burn, as well as ensure a correct and complete copy of your Blu-ray movie.


  8. What functions can "Movie complete copy" mode bring?

    This copy mode can compress a Blu-ray disc (50G) to a blank BD-R/RE (25G), keeping menus and special features, and make complete copy of a full BD-R (25G) onto another.


  9. Can I make split copy with Blue-Cloner?

    Yes, Blue-Cloner can split one Blu-ray movie to two blank BD-R/REs (25G).


  10. How to make customized Blu-ray backups with Blue-Cloner?

    • Insert the source Blu-ray disc and run Blue-Cloner.
    • Select the target Blu-ray burner or a location on the hard disk to save the movie.
    • Note: You can also select a Blu-ray movie folder or an ISO file from the hard disk to copy.
    • Choose and click to select your desired audio track(s) and subtitle(s) to copy.
    • Select your desired title(s) to copy and then click on "OK".
    • Affirm the copy configuration and click on "OK". (If you have deselected the option "Pop up the configuration info before copying" in the "General" tab of the "Setup" window, this step will be skipped.)
    • It will begin to read data.
    • After the reading is completed, it will prompt you to insert a blank BD-R/RE. Please insert a blank BD-R or a BD-RE and it will start burning. (If you have selected to copy the Blu-ray movie to the hard disk, this step will be skipped.)
    • Note: If you insert a BD-RE, it will erase the disc first and then start burning.
    • The copy is completed!


  11. Can Blue-Cloner copy 3D Blu-ray movies?

    Yes. Blue-Cloner can copy 3D Blu-ray movies, which enables you to enjoy 3D movies just at home!


  12. How to copy Blu-ray movies with movie-only copy mode?

    • Insert the source Blu-ray disc and run Blue-Cloner.
    • Select the target Blu-ray burner or a location on the hard disk to save the movie.
    • Note: You can also select a Blu-ray movie folder or an ISO file from the hard disk to copy.
    • Choose and click to select your desired audio track(s) and subtitle(s) to copy.
    • Affirm the copy configuration and click on "OK". (If you have deselected the option "Pop up the configuration info before copying" in the "General" tab of the "Setup" window, this step will be skipped.)
    • It will begin to read data.
    • After the reading is completed, it will prompt you to insert a blank BD-R/RE. Please insert a blank BD-R or a BD-RE and it will start burning. (If you have selected to copy the Blu-ray movie to the hard disk, this step will be skipped.)
    • Note: If you insert a BD-RE, it will erase the disc first and then start burning.
    • The copy is completed!

  13. Can Blue-Cloner burn the Blu-ray movie folder on the hard disk to a Blu-ray disc?

    Yes. Blue-Cloner supports for burning the Blu-ray folder or an ISO file from the hard disk to a Blu-ray disc. As well, Blue-Cloner can convert a Blu-ray movie folder to an ISO file and vice versa.


  14. What can the "Setup" window do?
    • Select a temporary directory.
    • Pop up the configuration info before copying.
    • Choose the movie encoding engine, MPEG-2 or H.264.
    • Set the encoding speed.
    • Adjust the compression rate of the special features.
    • Convert the HD AC3, DTS audio to a normal format.
    • Keep menus when splitting a Blu-ray movie.
    • Enable decoding and encoding with HST™.
    • Set the burn speed.
    • Select the pattern of Burn I/O.
    • Set the burn method as E-DAO or E-SAO.
    • Set the capacity of the target BD-R/RE (25G).
    • Set the default number of copies.
    • Verify data when the burn is finished.

  15. Can Blue-Cloner compress a Blu-ray movie to a BD-R/RE?

    Of course. It enables you to compress a Blu-ray disc (50G) to a blank BD-R/RE (25G), including menus and special features. As well, you can adjust the compression rate of the special features in the "Read" tab of the "Setup" window.

  16. Can Blue-Cloner back up encrypted Blu-ray movies?
    Yes. Blue-Cloner can copy Blu-ray discs encrypted with the latest MKB version and bus protections, BD-Live and UOPs without any third party plug-in.

  17. Does Blue-Cloner support for reading and creating ISO files?
    Yes. Blue-Cloner can burn the ISO files from the hard disk to Blu-ray discs and copy Blu-ray movies to ISO files.

  18. Can I choose audio tracks and subtitles when I copy Blu-ray movies with Blue-Cloner?
    Of course you can. After inserting a Blu-ray disc or selecting a Blu-ray movie from the hard disk, please click on the main interface to open the "Select the audio tracks and subtitles" window, and then you can select the audio track(s) and subtitle(s) as you need.

  19. What is the function of "Burn method" in the "Setup" window?
    You can set the "Burn method" as E-DAO or E-SAO. If you select E-DAO, it will close down the disc after the burn. If you select E-SAO, it will burn only one session each time, suitable for BD-R. The default setting is E-DAO.

  20. Can I set the number of copies with Blue-Cloner?

    Yes, you can. Just click on the main interface to enter the "Setup" window, and then you can set the number of copies in the "Burn" tab as you need. You can also set the number of copies on the "Copy configuration" window if you have selected the "Pop up the configuration info before copying" option in the "General" tab of the "Setup" window.

  21. Can this Blu-ray copy software show me the time needed to copy a Blu-ray movie?
    Yes, Blue-Cloner will show you the total time and the remaining time during the copy process. When Blue-Cloner is reading or burning a Blu-ray movie, the "Total Time" and "Remaining" will be shown on the copy process window.

  22. How to copy Blu-ray movies to the hard disk?
    • Run Blue-Cloner.
    • Insert the source Blu-ray disc and select the target path from the hard disk.
    • Select a copy mode and click on the "Start" button.
    • Affirm the copy configuration and click on "OK". (If you have deselected the "Pop up the configuration info before copying" option in the "General" tab of the "Setup" window, this step will be skipped.)
    • It will begin to read data.
    • Completed!

  23. How long does it take to copy a Blu-ray movie?

    If you choose the MPEG-2 format, it takes 4 hours to copy a Blu-ray movie.
    If you choose the H.264 format, it takes 10 hours, but you will get excellent video.
    And if you choose the H.264 format with the acceleration function of HST™, it takes 3~4 hours.

  24. If I want to copy a Blu-ray movie, which format should I choose, H.264 or MPEG-2?

    It only takes you 4 hours to copy a Blu-ray movie with the MPEG-2 format. The H.264 format takes longer time, but it'll bring you perfect video. And if your system supports the acceleration function of HST™, we recommend you to choose the H.264 encoding format.


  25. Can I set the burn speed?
    Yes. You can click on the main interface to open the "Setup" window, and then you can set the burn speed in the "Burn" tab as you need. The default setting is "Maximum".

  26. How long does it usually take to copy a Blu-ray movie with the movie-only copy mode?

    If you choose the movie-only copy mode, the copy time is about one hour.


  27. How to get help?

    Click on the main interface of Blue-Cloner to open the "Help" file which contains the detailed explanations on the usage of Blue-Cloner.


Purchase and Upgrade FAQ
  1. What is the upgrade policy of Blue-Cloner?
    Pay to upgrade to Blue-Cloner 4 and you'll enjoy one-year free upgrades of its future versions.
    The major upgrade of Blue-Cloner is based on an annual. The new customers purchasing Blue-Cloner will get one-year free upgrade service. If you purchased Blue-Cloner within one year, you can upgrade to Blue-Cloner 4 for free. If it exceeds one year, you should pay for the next year's upgrade service. During this year, you will get one major version upgrade and several minor upgrades. If you do not want to upgrade, you can still use the original version without time limit.

  2. Can you help me solve the problems about the usage of Blue-Cloner?
    Of course. We'll provide satisfactory service for each of our customers as soon as possible.
    Click www.blue-cloner.com/contact.html and you could chat with our support team directly. We're willing to help you solve any problem about Blue-Cloner.

  3. Can you answer any question about Blue-Cloner 24 hours a day?

    Of course.
    Please submit your question at Ticket System, and our support team is ready to help you at any time you need.


  4. Can I download the trial version of Blue-Cloner before I buy it? Does the trial version have any limitations?

    Yes. You can download the trial version of Blue-Cloner from www.blue-cloner.com/download.html. However, the trial version can only make one full Blu-ray copy. If you want to copy more Blu-ray movies, you need to buy a registered version HERE.


  5. How can I buy this Blu-ray copy software?

    Simply click here to buy. Within an hour after the payment is received, a confirmation Email will be sent to you. This Email will contain the registration code you use to register.


  6. How to order the CD version of Blue-Cloner?

    You can order the CD version of Blue-Cloner from http://www.regnow.com/softsell/nph-softsell.cgi?item=8959-5.
    Please select the option "Add a Backup CD of your Order for $11.95 USD" when placing an order. Usually, you will receive the CD version within 10-15 days. After placing an order, we will send you an order confirmation Email within 1 hour. The confirmation notice will contain the registration code that you need to register.


  7. Can I get refund anytime if I'm not satisfied with your product?

    If you're not satisfied with your purchase, anytime within 30 days, your purchase will be immediately refunded.


Register FAQ
  1. How to register Blue-Cloner?
    You will receive a confirmation Email containing your registration code after the payment. Enter your registration code and Email address as follows to register:

     

    • Run Blue-Cloner.
    • The registration window will appear. Enter your registration code and Email address and click on the "Register" button.
    • If the registration succeeds, the buttons "Register" and "Buy" will disappear from the main interface of Blue-Cloner.

    If Blue-Cloner can not be registered this way, please click here to register with the manual key.

  2. What can I do if I lose my registration information?

    If you lose your registration code, please click HERE and we'll help you to retrieve it.